Question 1

What types of rooms does Hotel Łaziska offer?

Accepted Answer

Hotel Łaziska offers 2-, 3- and 4-person rooms in STANDARD and SUPERIOR versions, as well as spacious apartments (approx. 40 m²). Altogether the property and the rooms by the Restaurant "Pod Sosną" provide around 80 places to stay.

Question 2

What is included in the room amenities?

Accepted Answer

All rooms have a private bathroom, a flat-screen TV, a kettle, a refrigerator, free Wi‑Fi, bed linen and towels. Selected rooms feature air conditioning, a balcony or a terrace with a lake view. Apartments additionally include a separate living area and a workspace.

Question 3

What are the check-in and check-out times?

Accepted Answer

Check-in: from 15:00 to 23:00. Check-out: from 07:00 to 11:00. Please inform reception of your expected arrival time.

Question 4

Can I request a crib for a child?

Accepted Answer

Yes. A baby cot is available on request and costs 30 PLN per child per night. Children up to 3 years usually sleep with their parents free of charge (according to the hotel rules).

Question 5

Does the hotel accept pets?

Accepted Answer

The hotel accepts dogs up to 12 kg after prior contact with reception and familiarisation with the house rules. The fee for a dog is 100 PLN per stay. Not all room types may be available for guests with pets — please confirm when booking.

Question 6

How can I book a room and is a deposit required?

Accepted Answer

Reservations can be made by phone or email. A reservation is guaranteed after payment of a deposit equal to 30% of the reservation value within 7 days of booking.

Question 7

What is the cancellation policy?

Accepted Answer

Cancellation is free if made at least 7 days before arrival (the deposit is refunded). Changes can be made free of charge up to 2 days before arrival. Cancellation less than 7 days before arrival results in forfeiture of the deposit.

Question 8

What forms of payment are accepted?

Accepted Answer

You can pay by bank transfer to the hotel account (account no: 56-1240-1910-1111-0010-1672-0210) and by payment cards (Visa, Mastercard, Maestro) — card payment details may depend on the booking channel (e.g. Booking.com). Cash payments are also accepted on site.

Question 9

Does the hotel issue VAT invoices?

Accepted Answer

Yes, the hotel can issue an invoice. Please provide the necessary invoicing details when booking or during check-in.

Question 10

What are the opening hours of Restaurant Pod Sosną?

Accepted Answer

Restaurant Pod Sosną typically operates in the morning and afternoon — usually around 09:00–20:00 (please confirm current hours by phone). The drink bar is generally open on weekdays from 18:00 to 23:00 (it may be closed on weekends due to events).

Question 11

Does the hotel organize weddings and other special events?

Accepted Answer

Yes. The hotel organises weddings, post-wedding parties, communions, christenings, birthdays and banquets. There are rooms ranging from intimate halls to a large hall seating up to about 180 people; the hotel can organise receptions for approximately 50–250 guests. The offer includes catering, musical arrangements and attractions for children.

Question 12

How can I contact someone about organising a wedding or banquet?

Accepted Answer

For wedding organisation please contact +48 601 545 689. General information and hall reservations: reception +48 723 110 110 or hotellaziska@gmail.com.

Question 13

Can I rent a room for a children's party?

Accepted Answer

Yes — the hotel offers rooms for children's parties and provides a games room and play corners. Inquiries and reservations can be directed to reception.

Question 14

What treatments and facilities does the Wellness area offer?

Accepted Answer

The Wellness area includes saunas (dry and steam), a jacuzzi (hydromassage tub), a salt graduation tower and a sensory shower. Use of the zone is payable. It is possible to book the wellness area for private use.

Question 15

Is the swimming pool available year-round?

Accepted Answer

The hotel has a small outdoor seasonal pool about 1 m deep, available during the summer season. Nearby there is also the Chorwacja Bathing Area, where guests have free admission.

Question 16

Can I buy a SPA voucher as a gift?

Accepted Answer

Yes, Hotel Łaziska offers gift vouchers for stays in the SPA area — a great gift idea. Details are available when booking or by contacting reception.

Question 17

What attractions are available for children at the hotel?

Accepted Answer

The hotel offers a playroom with billiards, table tennis, foosball, darts, air hockey, a large TV with Netflix, play corners with LEGO DUPLO and MAPLE, playhouses and numerous outdoor playgrounds. For families there are also sunbeds, inflatables and a pool area in summer.

Question 18

Does the hotel provide equipment for infants?

Accepted Answer

On request the hotel can provide a crib, a baby bath, a changing table and a toilet step. Please notify us of your needs before arrival.

Question 19

Are there places for a bonfire or barbecue near the hotel?

Accepted Answer

Yes — the hotel has a bonfire/grill area, ideal for evening sausage roasting and socialising, located next to the playground.

Question 20

What tourist attractions are worth visiting nearby?

Accepted Answer

Nearby attractions include: Jaśkowy Sad (meetings with alpacas), the Chorwacja Bathing Area (beaches, water equipment rental), the Rope Park in Jurków, kayak trips on the Dunajec River, Czchów Castle and the "Szpilówka" observation tower in Iwkowa. The Laskowa SKI ski station is about 26 km from the hotel.

Question 21

Does the hotel offer bike and water equipment rental?

Accepted Answer

The hotel has a bike rental (open from spring to autumn, daily 08:00–21:00). Nearby (Chorwacja Bathing Area) there are rentals for pedal boats, kayaks and rowboats.

Question 22

Does the hotel organise kayak trips or excursions?

Accepted Answer

The hotel cooperates with local operators and can help organise kayak trips on the Dunajec River as well as excursions and activities — please contact reception to arrange details.

Question 23

Does Hotel Łaziska organise trainings and conferences?

Accepted Answer

Yes. The hotel has conference rooms of various sizes (including a main hall for up to 150 people, an orangery and an intimate room for up to 30 people) and full technical facilities: projector, screen, flipchart, sound system, microphones, air conditioning and high-speed internet.

Question 24

What does the offer for organised groups include?

Accepted Answer

For groups the hotel offers accommodation (about 75 places for groups), full board (breakfast, lunch, dinner), a coffee buffet, team-building activities (bonfires, barbecues, music, bartending shows, dance classes) and discounts for ongoing cooperation.

Question 25

How can I contact someone about a group reservation?

Accepted Answer

Please contact reception: +48 723 110 110 or by email: hotellaziska@gmail.com. For special events (weddings) the organisational number is: +48 601 545 689.

Question 26

What rules apply at check-in?

Accepted Answer

Upon check-in guests are required to present an identity document (ID card or passport). A room may not be transferred to third parties. Commencing the stay constitutes acceptance of the hotel's rules.

Question 27

What are the rules regarding quiet hours and responsibility for damages?

Accepted Answer

Please maintain quiet and order. Guests are responsible for damages caused by themselves or persons they have invited. In case of violation of the rules, staff may take action including removing the guest from the property.

Question 28

Is smoking prohibited?

Accepted Answer

Yes — the hotel has a complete smoking ban in rooms and in most indoor areas. Individual zones may have additional regulations.

Question 29

How much does a lost key cost?

Accepted Answer

The fee for a lost key is 40 PLN.

Question 30

Who is the administrator of my personal data?

Accepted Answer

The data controller is “RABEK” Z. Rabiasz, M. Rabiasz Sp. J., Hotel Łaziska. For data protection matters you can contact: hotellaziska@gmail.com.

Question 31

For what purpose are my data processed and how long are they stored?

Accepted Answer

Data are processed for the performance of the hotel contract, handling tax settlements, complaints and ensuring security (CCTV). Contract data are kept until the limitation of tax or civil law claims. CCTV recordings are stored for 14 days.

Question 32

What rights do I have regarding my personal data?

Accepted Answer

You have the right to access your data, rectify them, erase them, restrict processing, data portability and to object to processing. Complaints can be filed with the President of the Office for Personal Data Protection.

Question 33

How can I contact the hotel?

Accepted Answer

Reception: +48 723 110 110, email: hotellaziska@gmail.com. Wedding organisation: +48 601 545 689. Restaurant Pod Sosną: +48 601 224 725.

Question 34

What is the hotel address and is there a map or directions?

Accepted Answer

Address: ul. Kolonia 4, 32-860 Czchów. GPS: 49.811033, 20.673169. If needed, reception will send directions.

Question 35

Is there parking at the hotel and do I need to reserve it?

Accepted Answer

Yes — the hotel has free private on-site parking. Parking reservation is not required.